| A | B |
|---|
| attitude | opinons from value system |
| pitch | loudness of voice |
| inflection | pitch and tone |
| passive voice | receives the action |
| letter body | portion of letter that gives info |
| open office hours | least structured |
| collating | gather, organise info |
| sign out sheet | keeps track of where a record is |
| electronic email, telephone and face to face | types of pt education |
| pt identification | medical asst needs who she is talking too |
| prejudice | incorrect facts |
| clarity, enunciation, inflection | refers to speaking voice |
| type, weight, destination | mail classification for sending |
| proofreading | checking for errors |
| cancellation policy | pts aware beforehand |
| appointment book | legal document archive in case of court case |
| 4 | number of time zones in US and Canada |
| back lines | left open lines for incoming pt calls |
| negligence example | not explaining med term |
| probing question | questions used to get info |
| kinesthetic | movement, hands on activity |
| risk management | reduce lawsuit opportunity |
| white pages | names , address and numbers |
| evacuate | area in case of fire |
| schedule appt | by phone or email |
| editing | proofreading |
| correspondence | copy and file in office |
| screen saver | use to protect confidentiality |
| sign in sheept | file as record of pts seen |
| recorded msg | have emergency ctc number |
| appointment request | most common type of call |
| defensive behavior | coping mechanism |
| auditory learner | retains better by listening |
