| A | B |
|---|
| Administrative | Term that denotes a higher level of responsibility than an assistant. |
| Administrative assistant | Current job title replacing office assistant, clerical assistant, or clerk typist |
| Analytical functions | Required critical and creative thinking and decision making skills, such as analyzing reports and making decisions regarding equipment purchases. |
| Assistant | Generic term used to denote an employee who performs all types of basic office functions. |
| Carpal tunnel syndrome | Wrist aliment typically caused by incorrect alignment of hand and wrist when using the computer keyboard. |
| Chain of command | The direction authority flow in a company's managment/employee organization; also called line of authority. |
| Code of ethics | Set of rules governing the behavior of all members of an organization. The code of ethics call for high standards of honesty, objectivity, diligence, and loyalty; also called code of business conduct. |
| Ergonomics | Science of fitting the workplace to meet the employee's physical and psychological needs. |
| Ethics | Person's motiviation based on his or her ideas of right and wrong. |
| Executive assistant | Newer job title replacing titles such as office assistant; denotes an office professional who works for one or more managers. |
| Executive secretary | Newer title replacing secretary or senior secretary. |
| International employment | Opportunity for employees to work abroad. |
| Interpersonal functions | Job functions that require judgement, analystical (decision-making), and people skills, such as coordinating a team project. |
| Line-and-staff organization | Organizational structure containing both line positions and staff positions, where line managers use staff specialists to assist them; however, staff positions lack the authority to make final decisions. |
| Line authority | Managment style that allows supervisiors to supervise employees immediately below them; also called chain of command. |
| Line organization | Oldest and simplest organization structure used by managment. |
| Managerial functions | Job functions that require planning (analytical), organizing (analytical), measuring (analytical), and motivating (interpersonal communication) skills; examples include budgeting, staffing, evaluating personnel, and solving problems. |
| Mission statement | Created by management to define the goals, strategic intent, and business direction for a company to ensure everyone in the company is working toward the same goals. |
| North American Free Trade Agreement (NAFTA) | Agreement that eliminates trade barriers with Mexico or Canada, resulting in goods flowing freely across U.S. borders and some U.S. companies expanding operations into those counties. |
| Office manager | New job title replacing executive secretary or administrative manager. |
| Organization chart | Graphic depiction of the formal structure of an organization. |
| Participatory managment | Management style in which employees are invited to work in smaller units within large organizations and are encouraged to communicate with different levels of management for problem solving. |
| Receptionist | Job title for a person who supports managment at all levels; a receptionist usually greets the public and answers phones. |
| Routine functions | Job functions that require minimal original thinking; includes essential basic skills such as filing, photocopying, and keeping logs. |
| Staff positions | Positions where the manager works in an advisory capacity to line managers. |
| Technincal functions | Job functions that require judgement and advanced office skills, such as high level of keyboarding and proficiency with various software applications. |
| Telecommunting | Office personnel working from home or other remote location connected to the office via computer. |
| Virtual assistants (VAs) | Job title for those who provide full professional assistance with a variety of support responsibilities in home offices, such as desktop publishing, Internet research, event planning and reminder services, word professing, travel arrangements, technical writing, grant proposal writing, and marketing support. |
