| A | B |
|---|
| Active listening | involves hearing and understanding both subtle and direct messages, and communicating this to a group member. |
| Assessing | is a set of skills that includes the ability to appraise certain behavior problems and to choose the appropriate intervention. |
| Blocking | is an intervention aimed at stopping counterproductive behaviors in a group or to protect members. |
| Clarifying | entails focusing on the underlying issues and assisting others to get a clearer picture of what they are thinking or feeling. |
| Confronting | involves challenging members to look at some aspects of their behavior. |
| Empathizing | consists of adopting the internal frame of reference of a member. |
| Evaluating | is appraising the ongoing group process and the individual and group dynamics. |
| Facilitating | involves helping members to express themselves clearly and to take action in a group. |
| Initiating | is demonstrating an active stance in intervening in a group at appropriate times. |
| Interpreting | is explaining the meaning of behavior patterns within some theoretical framework. |
| Linking | is a technique aimed at promoting member-to-member interaction and facilitating exploration of common themes in a group. |
| Modeling | involves demonstrating to members desired behaviors that can be practiced both during and between group sessions. |
| Questioning | aims at stimulating thought and action but avoiding question/answer patterns of interaction between leader and member. |
| Reflecting | involves capturing the underlying meaning of what is said or felt and expressing this without being mechanical. |
| Suggesting | consists of offering information or possibilities for action that can be used by members in making independent decisions. |
| Summarizing | involves identifying key elements and common themes and providing a picture of the directional trends of a group session. |
| Supporting | consists of offering some form of positive reinforcement at appropriate times in such a way that it has a facilitating effect. |
| Terminating | is a skill of ending work with individuals and groups. |
