| A | B |
|---|
| Blog | An interactive Web site where companies, small businesses, educational institutions, and governmental agencies communicate by exchanging information with employees, students, customers. or the public. |
| Connotation | The suggested idea or overtone a word acquires through association, in addition to its explicit meaning. |
| Copyright | Identifies the legal right of authors or artists to protect their work against unauthorized reproduction. |
| Denotation | Explicit dictionary meaning of a word |
| Eye contact | Looking directly into someone's eyes. |
| Flaming | Expressing a strong opinion or anger via e-mail. |
| Full-block letter style | Every line begins at the left margin; single-space paragraphs; double space between paragraphs. |
| Image | Created by the clothes you wear. |
| Imformational report | Tells the reader about a topic, idea, issue, or event presented without analysis or recommendation. |
| Investigative report | Created about a specific topic, situation, or event based on research, without including interpretation or recommendation. |
| Mixed Punctuation | Punctuation style that requires a colon after the salutation and a comma after the complimentary close. |
| Modified-block letter style | The date, complimentary close, and signature begin at the center of the page; single-spaced paragraphs; double-spaced between paragraphs. Paragraphs are sometimes indented. |
| Nonverbal communication | Facial expressions, body gestures, and the way we dress, which often express our feelings and opinions better than our spoken words. |
| Open punctuation | Punctuation style that requires no punctuatio after the salutation or complimentary close. |
| PDF (Portable Document Format) | Universal file format developed by Adobe ® that preserves all the fonts, formatting, graphics, and color of the application and platform used to create it. |
| Periodic report | Sometimes called an activity report, a document that helps management keep up with company operations such as reports, on sale figures or inventory levels. |
| Persoanl space | The distance at which one person feels comfortable when talking to another. |
| Posture | The way you stand, sit, and walk. |
| Progress report | Also called interim reports, a document that describes for internal or external readers ongoing projects to bring them up to date on the status of a project, plan, or activity. |
| Six Cs of business writing | Completeness, correctness, coherence, conciseness, clearness, and courtesy. |
| Trip report | Ofen summarized in an e-mail memorandum or standard memorandum identifying the event, outlining three to five key points, itemizing expenses incurred as required, and closing by expressing appreciation. |
| Verbal communications | A telephone conversation, voice mail message, formal meeting, or even informal chat. |
| Virus | A program that attaces itself to a file, reproduces, and spreads frome one file to another, from one computer to another. |
| You-attitude | A letter-writing technique in which the writer shows consideration for the reader by putting the reader's needs first, emphasizing the reader's interest, and using words the reader can understand. |
