| A | B |
|---|
| Archive | Process for saving a copy of files and e-mail messages in a separate location for safekeeping. |
| Auto-forward | E-mail setting that enables a user to automatically send e-mail messages to another e-mail account based on rules specified by the user. Also known as redirecting. |
| Backup | Creating separate copies of important files, e-mail messages, and documents for storage. |
| Data synchronization | Bringing two devices up to date by copying changes back and forth so they contain the same information. |
| Deleted Items | E-mail folder where messages are sent when the user deletes them. |
| Drafts | Saved, unsent e-mail message. |
| Emoticons | Characters created using the colon or semicolon keys for eyes to express emotion in a text or e-mail message, such as :) or :(. |
| Encryption | Encoding |
| Encoding | Technology that protects the contents of an e-mail message orother document by turning the contents into a code. |
| Export | Process for saving copies of e-mail messages or other files in aseparate location for safekeeping. |
| False Positive | When antivirus software thinks a file is a virus when it is not. |
| Filters | Spreadsheet application feature that hides unwanted information.Also a program or feature used to block spam or e-mailmessages from specific senders. |
| Flag | Method of marking e-mail messages to remind the user thatfurther action is required. |
| Fraud | E-mail message that crooks use to try to trap a user into an illegalscheme. Also known as a hoax. |
| Hoax | E-mail message that crooks use to try to trap a user into an illegalscheme. Also known as a fraud. |
| HTML | Primary language used to code and display Web pages. |
| Inbox | Mail folder where e-mail programs place incoming messages. |
| Local folders | Folders in an e-mail application used to organize e-mail messages. |
| Netiquette | Set of unwritten rules, polices and manners for use in onlinecommunication. |
| Outbox | Mail folder where e-mail programs temporarily place messagesuntil they can be sent out over the Internet. |
| Out-of-office reply | E-mail reply that is automatically sent informing the original sender that the user is out of the office, on vacation, or otherwise unavailable. |
| Paper trail | Trail of messages created when users exchange e-mail messages back and forth and each new message is added to all the prior messages. |
| Priority | Marking outgoing e-mail messages to let the recipient know if it is important or routine. |
| Read receipt | Notifies the sender of an e-mail message that the message has been read. |
| Redirect | E-mail feature that enables a user to have e-mails automatically sent to another e-mail account. Also known as auto-forwarding. |
| Search | Feature that enables a user quickly look through files or e-mail messages for a key word or phrase. |
| Sent Items | E-mail folder where copies of e-mail messages are placed after they are sent out. |
| Signature | Feature of most e-mail software that automatically adds information like the user’s name and contact information at the bottom of an e-mail. |
| Smilies | Character created using a colon or semicolon followed by a close parenthesis; used to express emotion in a text or e-mail message :). |
| Sort | Function that allows data in a table, spreadsheet, or e-mail to be re-ordered either alphabetically or numerically. |
| Spam | Unsolicited e-mail message sent by someone you don’t know. |
