| A | B |
|---|
| Nonverbal Communication | Helps in the understanding of a spoken message |
| Speak Clearly | When speaking on the phone |
| Memo | Includes TO, FROM, DATE, and SUBJECT |
| Audience | Focus when delivering a speech |
| E-Mail Message | Resembles a MEMO |
| Conflict | Talk in a private location |
| Leader | Sets the team's agenda and helps the group make progress |
| Feedback | Opportunity to learn; Consider suggestions for improvement and positive comments |
| Teamwork | Increased production and output; Increased morale |
| Misunderstandings | Can be reduced by communicating clearly in written form |
| Polite and Respectful | Language used to communicate with customers |
| Functional Team | One department working together |
| Shouting | All caps in an e-mail message |
| Read | Instructions from a supervisor |
| Essay | Thesis |
| Oral Presentation | Introduction |
| Team | People who work together |
| Accountability | Willingness to take credit and blame |
