| A | B |
|---|
| e-commerce | The process of buying and selling online. |
| e-business | Encompasses any business activity performed online. |
| e-zine | An online or digital magazine. |
| data mining | the practice of sifting through data to establish patterns, such as buying patterns of customers. |
| web master | The person responsible for maintaining a web site. |
| white paper | A technical or informational background document. |
| snail mail | Any type of mail that is not sent electronically. |
| bricks and mortar | Term for a physical business presence. |
| clicks and mortar | The term for a business that maintains an online store. |
| encryption | Use of cryptography to convert data into a code so that it can be transmitted over the Internet remaining unreadable until it is unencrypted at its destination. |
| added value | Updated web site content, interesting information, valuable contents or discounts, useful tools or downloads to your customers. |
| sales channels | Internet, face-to-face, telephone, and paper-based. |
