| A | B |
|---|
| bureaucracy | a ranked authority structure that operates according to specific rules and prcedures |
| formal organization | a large, complex secondary group that has been established to achieve specific goals |
| voluntary association | a non-profit organization formed to pursue some common interest |
| iron law of oligarchy | tendency of organizations to become increasingly dominated by small groups of people |
| the peter principle | when employees in a bureaucracy often are promoted to positions for which they may have little ability |
| division of labor | work divided among specialists in various positions |
| ranking of authority | clear-cut lines of responsiblity, and each individual is responsible to a supervisor at a higher level |
| rationality | involves subjecting every feature of human behavior to calculation, measurement, and control |
| parkinson's law | belief that "work expands to fill the time available for its complettion" |
| small-world effect/six degrees of separation | belief that we are all separated by five groups of acquaintances or social networks |
