| A | B |
|---|
| Personalied Conflict | Conflict between individual that occurs because the two partines do not like one anthoer |
| Dysfuctional Conflict | Communication between indivdual breaks down and the lack of teamwork causes the team to stray from its chosen path |
| Constructive or Functional Conflict | The end result of conflict is a win-win situation for all concerned |
| Conflict-Resolution Style | Approach to resolving conflict based on weighing desired degrees of cooperativeness and assertiveness |
| Reciprocity Reflex | One good turn deserves another in return |
| Inerest-Based Negotiating | Understanding why the other party wants what he of she wants and then working toward a solution that satisies thoes needs as well as your own |
| Complaint | Any individual or group problem or dissatisfaction employees can channel upeard to management including discrimination |
| Grievance | A formal complaint presented by the union to managemtn that alleges a violation of the labor agreement |
| Grievance Procedure | Negotiated series of steps in a labor agreement for processing grievance beginning at the supervisory level and ending with arbitration |
| Complaint Procedure | A managment-designed series of steps for handling employee complaints that usually provides for a number of apples before a final decision |
| Alternative Dispute Resolution | Approaches to processing and deciding employee complaints internally as an alternative to lawsuits usually for disputes involving discharge and or employment discrimination |
| ORD | An alternative approach simial to ADR but the dispute process is handled online |
