| A | B |
|---|
| Managing | deciding how to best use a business’s resources to produce goods or provide services |
| Leading | Influencing individuals and groups to cooperatively achieve organizational goals |
| Coersive Power | power that is dependent on fear, and/or use of punishment or threat for its existence |
| Reward Power | based on the ability to control resources, rewards, and punishments |
| Expert Power | given to people who are considered to be the most knowledgeable |
| Identity Power | given to people because others identify with and want to be accepted by them |
| Personality Power | characteristics that attract others |
| Leadership Style | The general way a manager treats and supervises employees |
| Situational Leadership | one who understands employees and job requirements, and matches actions and decisions to the circumstances |
| Autocratic Leadership | A leader who gives direct, clear, precise orders with detailed instructions as to what, when, and how work is to be done |
| Laissez-faire Leadership | open leader who gives little or no direction to employees |
| Democratic Leadership | one who encourages workers to share in making decisions about work-related problems |
