| A | B |
|---|
| business letter | a letter written by an individual representing a business firm |
| personal-business letter | a letter written by an individual representing himself or herself |
| full block style | all parts of the letter begin at the left margin |
| return address | the address of the person writing the letter and is keyed above the date |
| signature line | the type name of the person signing the letter |
| complimentary close | examples: sincerely, truly yours, regards |
| salutation | greeting: To Whom it May Concern, Dear, Ladies and Gentlemen |
| inside address | the address of the person receiving the letter |
| quadruple space | four enters after the date and closing |
| double space | strike enter twice to leave one blank line |
| body | the message part of the letter |
| open punctuation | punctuation is omitted after the salutation and the complimentary close |
| no spacing | button pressed to clear extra spacing after paragraphs and to set overall single-spacing |
| Times New Roman | desired font for personal business letter |
| 12 | preferred font size for personal business letter |
