| A | B |
|---|
| Scientific Management | Study work procedures and determine best methods for performing particular tasks |
| Hawthorne Studies of Productivity | relationship between working conditions and productivity |
| Theory X | People are lazy, and managers have to impose strict rules |
| Theory Y | People find satisfaction in their work, and managers can be more relaxed |
| Theory Z | emphasis on collective decision-making and concern for employees |
| Total Quality Management (TQM) | emphasis on collective decision-making and concern for employees |
| Interdependent | Ability to identify and motivate individual employees to form a team that stays together, works together, and achieves together |
| Productivity | a measure of output from a production process, per unit of input |
| collective decision-making | dicisions made by the group members, together |
