| A | B |
|---|
| tact | ability to say or do kindest or most fitting thing |
| responsible | willing to be held accountable |
| acceptance of criticism | profit from others' comments |
| 5 main factors of good health | RED (rest, exercise, diet) avoid drugs and tobacco, good posture |
| enthusiasm | positive attitude and enjoy work |
| self motiviation | ability to begin or follow through with a task without being told |
| honesty | truthfullness and integrity |
| patience | tolerant and understanding |
| dependable | on time and accurate |
| competence | qualified and capable |
| team player | work well with others |
| discretion | good judgement |
| empathy | understand another person's feelings |
| 3 types of leaders | democratic, autocratic, laisse-faire |
| 2 cultural barriers to communication | language, eye contact, beliefs about health/illness |
| reasons nails should be kept short | prevent transmitting germs, prevent tearing gloves, prevent injury to patient |
| 3 ways to control body odor | daily bath/shower, deodorant, oral hygiene, clean underwear |
| 3 rules for hair for professional appearance | clean, neat, off the collar, easy to care for, styled attractively |
| Reasons to avoid excessive jewelry | interferes with care, does not look professional |
| why feedback is important to the communication process | allows the sender to know if the message was correctly received, and to adjust or clarify as needed |
| 4 steps to gain control when stressed | stop, breathe, reflect, choose |
| why clothes should be made of washable fabric | have to be washed often |
| color of undergarments worn with white uniform | white or neutral |
| how do you know what type or color of uniform to wear | check policy, ask employer |
