| A | B |
|---|
| communication | process of exhanging information and ideas with others |
| intrapersonal communication | communication that occurs within an individual |
| interpersonal communication | occurs between two or more people |
| public communication | occurs within large groups of people |
| nonverbal communication | facial expressions, appearance, eye contact.. |
| clarity/brevity | shortest,simplest type of communication |
| denotative/connotative meaning | meanings shared by participants |
| intonation | tone of voice |
| pacing | rate of speech |
| therapeutic communication | communication aimed at building relationships |
| caring attitude | show concern/facilitate emotional connection |
| nonjudgemental attitude | tolerance/acceptance of client |
| active listening | open posture, eye contact, responding positively |
| cognitive learning | client lists signs/symptoms of disease |
| affective learning | client attentive, willing to learn |
| psychomotor learning | client practices injection technique |
