| A | B |
|---|
| Components of a Successful Written Complaint | Greeting/Salutation, Opening, Body, Closure |
| FTC | Federal Trade Commission |
| USDA | Inspects and sets standards for meat, poultry and canned foods |
| Consumer Advocacy Groups | BBB, News Media, National Consumer Organizations |
| Good | A physical object that is purchased |
| Service | An action performed for someone's benefit |
| Durable Product | Products that last for a long period of time and continue to be available to the consumer for more than a single use |
| Warranty | A guarantee that a proeuct will be in good working condition and will last for a reasonable amount of time |
| Personal Hygiene Products | Also known as cosmetic and grooming aids |
| Drugs | Personal hygiene products that claim to affect the structur or function of the body |
| Stain Resistant | A finish that makes fabric less likely to absorb and retain stains |
| Impulse buying | Buying on the spur of the moment |
| Telemarketing | When a salesperson calls you on the phone |
| Cooperative | A person buys a share in a corporation that owns this type of property |
| Lessee | The person who leases or rents a living space |
| Lessor | A person who owns the living space that is rented or leased |
| Financial Goals | Specific objectives to be accomplished through financial planning |
| SMART Goals | Specific, Measurable, Attainable, Realistic and Time bound |
| Net Worth | Assets minus liabilities |
| Insurance | Coverage for a risk of loss |
