| A | B |
|---|
| Mediation | To act as an intermediary; to work with opposing sides in order to resolve a conflict. |
| Memo | An informal correspondence written within an organization |
| Negative | Not constructive or helpful. |
| Non-verbal communication | Communicating without the use of words |
| Professionalism | Handling problems and criticism gracefully and maturely |
| Punctual | Being on time |
| Self-discipline | Training of oneself; correction or regulation of oneself for improvement. |
| Self-management | Doing the things necessary to build a better career |
| Sexual Harassment | Any unwelcome behavior of a sexual nature |
| Stereotype | An oversimplified and distorted belief about a person or group |
| Tact | ability to say and do things in a way that will not offend another person |
| Team | A group of people who work together to set goals, make decisions, solve problems, and put ideas into action |
| Verbal | Communicating with words |
| Leadership | Inspiring and influencing others |
| Interpersonal Skills | Skills that promote relationships with other people |
| Integrity | Following a strict code of conduct or standard of values |
| Initiative | Doing what needs to be done and doing it without being told |
| Functional Team | A group of people form one department or area working together |
| Feedback | A listener’s response that tells a sender that the message is understood |
| Ethics | The principles of conduct that govern a group or society |
| Etiquette | Having good manners in your dealing with people |
| Diversity | Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together |
| Discrimination | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance |
| Defensiveness | Putting up an emotional guard against negative opinion |
| Cross-functional team | A group of people from different departments or areas working together. |
| Constructive criticism | Criticism that is presented in a way that can help you learn and grow |
| Conflict resolution | A problem-solving strategy for settling disputes |
| Conflict | : A clash between hostile or opposing elements, ideas or forces |
| Civil Rights Act of 1964 | Gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity |
| Accountability | Willingness to take credit and blame for actions |
