| A | B |
|---|
| Accountability: | Willingness to take credit and blame for actions. |
| Civil Rights Act of 1964 | : Gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity. |
| Conflict | A clash between hostile or opposing elements, ideas or forces. |
| Conflict resolution | A problem-solving strategy for settling disputes |
| Constructive criticism | Criticism that is presented in a way that can help you learn and grow. |
| Cross-functional team: | A group of people from different departments or areas working together. |
| Defensiveness: | Putting up an emotional guard against negative opinion. |
| Discrimination | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance. |
| Diversity | Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together. |
| Etiquette | Having good manners in your dealing with people. |
