| A | B |
|---|
| Ethics | The principles of conduct that govern a group or society |
| Feedback: | A listener’s response that tells a sender that the message is understood. |
| Functional Team | A group of people form one department or area working together. |
| Initiative | Doing what needs to be done and doing it without being told. |
| Integrity: | Following a strict code of conduct or standard of values |
| Interpersonal Skills | Skills that promote relationships with other people. |
| Leadership | Inspiring and influencing others. |
| Mediation: | To act as an intermediary; to work with opposing sides in order to resolve a conflict. |
| Memo: | An informal correspondence written within an organization. |
| Negative | Not constructive or helpful. |
