| A | B |
|---|
| Emotional Intelligence | Being aware of personal feelings and using them to make decisions |
| Empathy | Understanding another person’s situation or feelings |
| Self Esteen | Self-respect or valuing ones personal worth |
| Self Assesment | Learning about oneself by looking at work values, interests, aptitude, abilities, and personality traits |
| Work Values | describe what is important to someone in a career |
| Interests | the things someone enjoys spending time doing |
| Aptitude | those things that come naturally or may be learned quickly |
| Personality Traits | are not necessarily learned but are part of someone’s personality like friendliness and creativity |
| Ethics | Guidelines for human behavior; the study of moral choices |
| Morals | The part of human behavior that can be evaluated in terms of right or wrong |
| Standards | Accepted levels of behavior to which individual behavior is compared |
| Consequences | The result of an action |
| Vitures | Positive traits, such as loyalty, respect, honesty, and compassion that are found within a person |
| Ethical Behavior | Recognizing the difference between right and wrong, then choosing what is right |
| Cultural Sensitivity | Awareness of cultural differences and similarities |
| Diversity | Different people have different backgrounds and identities |
| Business Etiquette | Acceptable social behavior in business or professional situations |
| Stereotyping | Identifying someone or something by a single trait or as a member of a certain group rather than as individuals |
| Cultural Bias | The belief that one’s own culture is the best |
| Benefits | Added compensation other than money an employer gives his/her employees |
| Incentives | Includes tuition reimbursement, special bonuses, special recognition, performance awards, and internal promotion programs |
| Teamwork | The good working relationship among employees resulting from combined support, leadership, and cooperation |
| Agreement | A specific commitment made by a person or a group of people |
| Consensus | A collective agreement reached by the members of a group |
| Code of Ethics | A systematic set of rules and procedures used to guide the behavior of an individual, business, or culture |
| Employee Duties | The obligations of an employee to fulfill the job responsibilities and to give the employer a fair day’s work for the pay earned |
| Employee Rights | The entitlement of an employee to equal opportunity, fair pay, and safe working conditions |
| Positive Climate | A work environment that fosters positive productivity, quality work, workplace values, commitment to excellence, constructive criticism, encouragement for growth, and continuing education |
| Business Ethics | Applying principles of right or wrong to workplace situations |
