| A | B |
|---|
| WXY | IDENTIFIES A KFC CORPORATE LOCATION |
| LANDMARKS | HELPFUL IN DETERMING A LOCATION |
| EMERGENCY REPORTS | LEGAL, ILLNESS ARE CALLED THESE TYPES OF REPORTS |
| COMPENSATION | NEVER GIVE WHEN CONTACT IS REQUESTED |
| REPORT NUMBER | A NUMBER WE GET FROM A REPORT THAT IS NEVER GIVEN OUT |
| ANONYMOUS | CALLER WHO DOES NOT WANT HIS/HER IDENTITY KNOWN |
| PRANKSTER | WE SHOULD NEVER ENTERTAIN |
| KFC | THREE PIECE, ORIGINAL, POPCORN CHICKEN |
| POPEYES | RED BEANS AND RICE, BISCUITS |
| KMART | SHOPPING, MARTHA STEWART |
| TWICE | HOW MANY APOLOZIES PER CALL? |
| FIVE ZEROS | IF THERE IS NO LOCATION, A CSR SHOULD SELECT |
| EIGHTY FIVE | OBJECTIVE READY TIME PERCENTAGE |
| TREASURE CHEST | PERFECT MONITORING SCORES AND A CSR GOES HERE |
| CUSTOMER SERVICE 101 | FIRST WORKSHOP TITLE |
| QUESTIONS | I ASK THESE TO FIND OUT MORE INFORMATION |
| WENDYS | OWNED BY UNCLE DAVE |
| NOTES | ITS HELPFUL TO TAKE THESE DURING A CALL |
| ONE HOUR | TIME FRAME I SHOULD CALL IF I AM GOING TO BE LATE |
| COLESHIA | TEAM FOUR SUPERVISOR |
| FOUR | THE TEAM WITH THE HIGHEST READY TIME |
