| A | B |
|---|
| Short-term goals can generally be completed in | one year |
| A personal plan that will help you decide what you want out of life is called | goal setting |
| Long-term goals are measured in larger sections of time, usually | 5 to 10 years |
| Making a list of tasks to complete from most to least important is called | prioritizing |
| The principles of good character are called | ethics |
| Being tactful means being straightforward by not | critical |
| A combination of understanding, empathy, and acceptance is called | sensitivity |
| Using discretion means | not sharing your personal problems with clients or repeating personal information clients have shared with you |
| That which propels you to do something is called | motivation |
| An unhealthy compulsion to do things perfectly is called | perfectionism |
