| A | B |
|---|
| The 5 Stages of Death | Denial, Anger, Barganning, Depression, Acceptance |
| Dr. Kubler-Ross, a Swiss Psychiatrist | Author of On Death and Dying, who studied Thanatology. She believes that the process of dealing with death or loss has five stages. |
| Procrastination | is a sign of the fear of failure. Never put off duties that can be done immediately, stop procrrastination by doing something now, divide projects into small segments |
| Locus of Authority | Two or more Authority figures have their own ideas about how a situation should be handled, but only one of those authorities will previal |
| Elements of Ethics | Duties, Rights, Character traits |
| Duties | Obligation that a person has or perceives |
| Rights | Claims that a person or group makes on society, a group, or an individual |
| Character traits | A disposition to act in a certain way |
| Human Needs | Approval, Acceptance, Achievement |
| Maslow's Hierarchy of Needs | Physical needs: Food, rest, sleep, water, air, sex. Safety Needs, Social needs: sense of belonging, interaction with others. Self-steem needs: feeling good about ourselves, self-actualization: maximized potential |
| Barriers to Communication | Physical impairment, language, prejudice, stereotyping, perception |
| Conflict | is the struggle resulting from incompatible or opposing needs, drives, wishes or external or internal demands |
| Defense mechanisms | Verbal agression, sarcasm, rationalization, compensation, regression, repression, apathy, displacement, denial, physical avoidance, projection |
| Open-ended questions | requires more than a "yes" or "no" answer. It forces the patient to provide more detail and expand on his or her thoughts. |
| Closed-ended questions | can be answered with "yes" or "no" and compels the medical assistant to spend more time obtaining the answers needed to accurately document the patient's needs. |
| Open-ended questions | Can you explain, what the pain feels like?, When did you first notice these symptoms?, what are you usually doing when you have symptoms? what do yhou think is causing the symptoms? |
| Proxemics | is the study of the nature, degree, and effect of the spatial separation individuals naturally maintain and how this separation relates to cultural and environmental factors. |
| Work Ethics | arrives on time, is rarely absent, has a strong work output, is honest |
| Time Management | Use time efficiently, plan tasks that must be done, key to time management is prioritizing |
| Professional Attributes | teamwork, time management, prioritizing, goal setting |
| Office Politics | can be positive or negative, positive can lead to promotion and wage increases. Negative can lead to dissention, and low employee morale |
| Obstruction to professionalism | personal problems and baggage, rumors and the grapewine, personal phone calls and business, office politics, procrastination |
| characteristics of Professionalism | loyalty, dependability, courtesy, intiative, flexibility, credibility, confidentiality, attitude |
| Acetaminophen-Generic name | Brand name: Tylenol, aspirin |
| Cialis - Brand name | Tadalafil - generic |
| Viagra - Brand name | Sildenafil Citrate - generic name |
| Motrin-Generic | Ibuprofen Brand |
| Yaz-Brand | Drospirenone and Ethinyl Estradiol |
| Premarin-Generic | Conjugated Estrogens |
| Morphine- Brand | Duramorph |
| Demerol - brand | Meperidine Hydrocloride |
| Toradol -Brand, a nonsteroidal anti-inflammatory drug | Ketorolac Tromethamine |
| Five stages of ethical decision making | gathering relevant information, identifying the type of ethical problem, determining the otheics a pproach to use, exploring the practical alternatives, completing the action |
| Nondiscrimination | duty |
| Life | right |
| Ethical duty that involves doing good or producing good | Beneficence |
| The ethical duty that involves a devotion to the truth is called | Veracity |
| Nonmaleficence | refers to refraining from harming the self or another person |
| Fidelity | Is the concept of promise-keeping |
| CEJA | part of the AMA |
