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Chapter 13tact

AB
TactNot offending people
EmpathizeSee things from other persons point of view
EtiquetteGood mannors
Conflict Resolutionproblem solving strategy
DiversityVariety
StereotypeDistorted view of a group
self esteemHow feel about yourseilf
arrogancebetter than some else
gossipidle talk
assertivenessconfident
enthusiasmeager interest
defensivenessputting up a gaurd
professionalismActing mature


Business Procedures Teacher
Warren Technical School
Chamblee, GA

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