| A | B |
|---|
| Advance deposit | Money paid to a property by a guest before arrival to guarantee a reservation |
| Advanced reservation | An arrangement made ahead of time to hold a room for a guest until a specified time of day |
| Affiliate networks | All the properties in a hotel chain whose reservation systems are inter-connected |
| Amenities | Conveniences |
| Central reservation system | The process in which a centralized office handles all reservations for a chain or a group of independently owned properties |
| Confirmation number | A number issued by a property to a guest assuring that a reservation exists |
| Confirmed reservation | Written statement from a property to a guest that indicates necessary information about the reservation |
| Corporate guarantee | An agreement between a business and a property stating that the business will pay for its no-show travelers |
| Corporate travelers | Guests who are traveling on business |
| Credit card voucher | A form used for recording credit card information and account charges |
| Franchises | Properties that operate through a licensing arrangement with a parent company |
| Guaranteed reservation | An arrangement that commits a guest to pay for a room, even if it’s not used, unless the reservation is cancelled by specified time |
| Independent properties | Privately owned establishments that are not part of a chain |
| Junior suite | A single room with a bed and a sitting area |
| Non-affiliate networks | Independent an on-chain properties whose reservation systems are inter-connected |
| Non-chain properties | Privately owned properties that are not part of a chain; independents |
| Referral system | A central reservation service that forwards reservations to member properties |
| Reservation | An agreement to hold a room for a guest on a certain date |
| Reservation card | A printed form of a reservation record |
| Reservation record | Information about a guest’s occupancy requirements that are needed to process a reservation |
| Reservations control book | A binder containing daily tally sheets that list all categories of rooms; a manual reservation too. |
| Reservations wall chart | A sheet that lists rooms vertically and days horizontally; a manual reservation tool |
| Room occupancy | The number of rooms that are occupied and the number of rooms that are available to be sold each night |
| Subscription basis | The payment of a fee at regular intervals |
| Telex | An international communication network that transmits printed messages electronically |
