| A | B |
| A pointing device that uses a ball to move the cursor is called a __________. | ball mouse |
| Use _______________ to clear dust out of a computer. | compressed air |
| A _______________ protects a computer from a burst of excessive electricity. | surge suppressor |
| You need to be careful removing paper from a __________ in a printer | paper jam |
| A _________________________________ protects your computer from a sudden drop in electricity. | uninterruptible power supply |
| ____________________________ is more commonly known as static electricity. | Electrostatic discharge |
| You can use a ________________ to protect your computer from theft. | computer lock |
| The process of making a problem happen again is called ______________. | replication |
| Deleted files on Mac OS X computers goes into the ________________ . | Trash Can |
| The incredibly foolish and suicidal act of inhaling compressed air is called __________; and you have to swear you’ll never, ever do it. | dusting |
| What temperature should you try to keep your computer room? | At a typical level for home or office |
| What can happen to a hard drive crammed into a case that’s too hot? | The drive will run more slowly |
| What can dirt build-up inside the computer cause in a worst case scenario? | Fire |
| Which of the following can harm a DVD-ROM disc? | Excessive heat |
| Magnets destroy floppy disks. Which of the following are also highly affected by magnets? | CRT monitors |
| How many volts are supplied by the power companies in the United States? | ~115 |
| What do you call a sudden drop in electricity to the computer? | Sag |
| What is recommended to clean a ball mouse? | Your fingernail |
| What cleaning material can melt some LCD screens? | Glass cleaner |
| Mary’s printer at the office worked yesterday, but not today. What should she do first to troubleshoot the problem? | Check the power and cabling |