| A | B |
|---|
| communication | the sharing of feelings, thoughts, and information with another person |
| verbal communication | the use of words to express yourself |
| I-message | statement or message that contains a reference to a specific behavior or event, the effect of the behavior or event, and the feelings that result |
| active listening | a way of responding that shows you hear and understand the speaker |
| tact | the ability to know what to do or say to avoid offending others |
| nonverbal communication | use of actions to express yourself |
| body language | consists of gestures, movements, and expressions that a person uses to communicate |
| you-message | a statement or message that blames or shames another person |
