| A | B |
|---|
| Leader | Individual who gains the respect and cooperation of others to effectively acomplish a given task |
| Leadership | The ability to achieve goals by influencing others. |
| Leadership style | The way a manager relates to employees in order to accomplish goals |
| Human relations | the way people get along with one another |
| Power | The ability to control others |
| Work rules | regulations established to maintain control and order in the workplace and to create an effective working environment |
| Intelligence | Ability to think clearly, analyze situations and solve problems |
| Cooperation | Ability to work well with others |
| Honest | truthful |
| Ethical | Knows the difference between right and wrong |
| Understanding | Ability to demonstrate empathy and tolerance towards others |
| Stable | Consistent, dependable, not easily moved or disturbed |
| Mature | Confident and able to handle stress and unexpected problems with good judgement |
| Objective | Ability to see both sides of a situation and gather all facts before arriving at a decision |
| Empathy | ability to put oneself in another person's place and see the problem from the other person's viewpoint. |
| Confident | Trusts own judgement and ability to make good decisions. |
| Courageous | willing to assume risks |
| Dependable | consistent in performance or behavior; reliable |
| Initiative | self-starting, self-motivated |
