| A | B |
|---|
| COMMUNTICATION | HOW WE SHARE THOUGHTS, FEELINGS AND IDEAS |
| BODY LANGUAGE | HOW WE COMMUNICATE WITHOUT USING OUR VOICES |
| POSTURE | HOW YOU SIT OR STAND |
| GESTURES | THE WAY WE MOVE OUR HEAD, HANDS AND FEET |
| VERBAL | VOICE |
| NONVERBAL | NO VOICE |
| VOLUME | HOW LOUD YOU SOUND |
| TONE OF VOICE | THE WAY YOU SAY SOMETHING OR HOW YOU SAY SOMETHING |
| SMILING | FRIENDLINESS/HAPPINESS |
| CRITICISM/NEGATIVE FEEDBACK | WHEN YOU TELL SOMEONE THEY HAVE MADE A MISTAKE |
| MAKING A REQUEST | ASKING FOR SOMETHING |
| FROWNING | SAD |
| RESPECT | TREAT OTHERS THE WAY YOU WANT TO BE TREATED |
| APPEARANCE | THE WAY YOU LOOK TO OTHERS |
| FIVE PARTS OF EFFECTIVE COMMUNICATION | TONE OF VOICE, GETTING ATTENTION, SPACE, EYE CONTACT AND BODY LANGUAGE, LISTENING |
| SPACE | THE DISTANCE BETWEEN TWO OR MORE PEOPLE |
| COMFORT ZONE | ANOTHER WORD FOR SPACE |
