| A | B |
|---|
| body language | the way one uses his or her body to send messages |
| eye contact | a device speakers use whereby they look directly into their listener's eyes in order to emphasize a point or to show how strongly they feel about something |
| tone of voice | the pitch and distinctive tone of a person's voice |
| gesture | a movement usually of the body or limbs that expresses or emphasizes an idea, sentiment, or attitude; the use of motions of the limbs or body as a means of expression |
| personal space | a comfort zone each person maintains around himself or herself where intrusions would be unwelcome |
| personal distance | the distance comfortable for conversation between friends (1.5-4 feet) |
| social distance | the distance generally maintained between people in most social and business exchanges (4-12 feet) |
| nonverbal message | facial expressions or body movements used to express attitudes or moods about a person |
| gesture | a movement usually of the body or limbs that expresses or emphasizes an idea |
| intimate distance | the distance used primarily for confidential exchanges (within 18 inches) |
| diverse | varied;differing from one another; unlike |
| anthropologist | a scientist who studies human beings,including their physical characteristics and environmental, social, and cultural relations |
| intimacy | close association; contact, or familiarity |
| stoic | not affected by passion or feeling;especially showing indifference to pain; impassive; apathetic |
| public distance | the distance maintained between strangers (12 feet and beyond) |
| sympathetic | capacity to enter into and share feelings or interests of another; expressing sorrow for another's loss or misfortune |
| distal | apart from the point of attachment |
| proximal | next to or nearest the point of attachment |
| timbre | distinctive tone |
| suppress | to restrain from the usual course of action; to keep from expressing |
| comparative | considered as if in comparison to something else |
| passive listening | a listening role in which the listener does not share in the responsibility, nor involve himself in the communication process |
| active listening | a listening role in which the listener participates and shares in the communication process by guiding the speaker toward common interests |
| listening spare time | thinking time created by the ability to listen faster than people can speak |
| appreciative listening | a listening style used to enjoy and savor pleasurable sounds such as music or nature |
| discriminative listening | a listening style used to single out one particular sound from a noisy environment |
| empathic listening | a style of listening encouraging people to talk freely without fear of embarrassment |
| critical listening | a listening style used to evaluate and analyze a message for logic and value |
| filter | to use emotional barriers (based on background and personality) to absorb information selectively |
| testimonial | a celebrity or expert endorsement of a message |
| false comparison | a comparison of unlike things |
| jump on the bandwagon | persuasive technique based on the need to conform |
| stack the deck | to present unbalanced evidence that only presents one side |
| name calling | to give someone a negative label without any evidence |
| paraphrase | to repeat in one's own words |
| summarize | to cover the main points in a compact manner without wasted words |
| excursion | digression (the act of turning aside from the main subject of attention); a pleasure trip |
| disintegration | the act of breaking apart or decomposing; loss of unity |
| sounding board | a person or group on whom one tries out an idea or opinion as a means of evaluating it |
| vulnerable | susceptible; having little resistance to; open to attack or damage |
| gluttony | excess in eating or drinking |
| avarice | excessive desire for wealth or gain; greediness |
| sloth | laziness |
| peripheral | outside our direct field of vision and hearing; the outward bounds; border area |
| bias | an often prejudiced outlook |
| propaganda | material designed to distort the truth or deceive the audience |
| rhetorical | relating to or concerned with the art of speaking or writing effectively |
| retention | an ability to remember things in mind that makes recall and recognition possible |
| acronym | a word formed from the initial letter of each of the major parts of a compound term |
