| A | B |
|---|
| Some conflicts start because people misunderstand each other; talking things out and explaining might take care of it | communicate |
| When two or more people decide to work out a conflict themselves, they might follow a set of steps; the steps help them work out the conflict or negotiate | negotiate |
| Sometimes people want to work out a problem but have trouble negotiating; telling the people what to do; he or she helps them decide for themselves | mediate |
| When a mediator solves people’s problems; he/she is called an arbitrator; the people must agree to do whatever the arbitrator suggests | arbitrate |
| When people cannot work out a conflict themselves, they may go to a court and have a trial; they hire lawyers and go before a judge; a judge is like an arbitrator; the lawyers try to convince the judge their client is right; then the judge decides who is right according to the law and decides what solution there should be | litigate |
| To make something a law or a rule; some kinds of conflicts cause people to try to change laws or rules so the problem will not happen again | legislate |
| People having different opinions, beliefs and lifestyles can cause this | conflict |
| Avoiding, accommodating, compromising, competeing, and collaborating | ways of handling conflict |
| The best way to handle a conflict | collaborate |
| After looking for a conflict resolution a person needs to develop an action and make a commitment to this | the resolution |
| When resolving a conflict each person should ask for input to keep from doing this | accusing the other person of any action. |
| Someone you work with | coworker |
| A settlement of a dispute in which two or more sides agree to accept less than they originally wanted | compromise |
| A person who works with both sides in a dispute in an attempt to help them reach an agreement | mediator |
| A place in which you work | workplace |
| The rules and conventions governing correct or polite behavior in society | etiquett |
