| A | B |
|---|
| single-user or multi-line systems which make it easy to talk to people anywhere in the world | phone systems |
| telephones transmitting pieces of paper electronically through telephone lines; these machines aid in communication when paper copies are needed | fax machine |
| enables people to send electronic messages with the click of a button; delivers messages in seconds rather than days; communicates faster than traditional postal delivery | email |
| allows two parties to communicate instantly; requires that both parties are logged into the same software | instant messaging (chatting) |
| internal network in the form of a web page; not accessible from the Internet; keeps employees informed about new policies, products, benefits, positions available, etc. | intranet |
| any business activity using electronic communication when goods and services are exchanged | e-commerce |
| machines that allow people to make copies or duplicates of papers | copiers |
| heart of the workplace technology; benefit the workplace by increasing productivity, decreasing mistakes, increasing profit margins and increasing professionalism | computers |
| the physical components of a computer such as the monitor, hard drive and printer | computer hardware |
| series of instructions telling computer hardware what to do | computer software |
| consists of programs controlling the operations of a computer and its devices | system software |
| consists of programs designed to perform specific tasks for users | application software |
| allows the creation of primarily text documents | word processing software |
| filing system on your computer | database software |
| accountant’s ledger on your computer | spreadsheet software |
| allows for the creation of programs, brochures and other graphic related materials | desktop publishing software |
| combination of software programs sold retail as one software package | integrated software packages |
| data or commands entered into the memory of a computer | input |
| conveys the requested information created by the CPU to a user; occurs in the form of letters, numbers, graphics or any combination of the three | output |
| holds data, information and instructions; differs from memory because it can hold items permanently | storage |
