| A | B |
|---|
| A written communication similar to a letter but without the formal address blocks at the beginning, especially one that is circulated to people within an office or organization | memo |
| The process of speaking to employees personally about an issue rather than having a meeting | executive action |
| The most important thing to remember when planning a meeting is knowing | when not to plan a meeting |
| uniformity, authoritativeness and permanence | advantages of memos |
| The reasons for meeting generally determine | the type of meeting |
| Formed to audit company policy | committees |
| It is not necessary to establish this with participants if you know the participants well | eye contact |
| Remember that you are not this | an island |
| Remember that your meeting is like this | a vehicle |
| This is generally necessary from all meetings | feedback |
| May be (26) nine-tenths of the success formula for a meeting | good preparation |
| Countless hours are lost by organization and companies that hold these | unnecessary or excessive meetings |
| The most important kind of business meeting | staff meetings |
| Begin and end your meeting with these | positive remarks |
| Usually held by management to obtain information | fact-finding meeting |
| May cause personality conflicts | problem-solving meeting |
| Are notoriously stressful | sales meeting |
