| A | B |
| Three population changes taking place in the United States | population migration, cultural diversity, and family demographics |
| Causes for incresed cultural diversity in the United States | continuing immigration and higher birth rates among minority populations |
| Causes for increased changes family demographics in the United States | increase in single family homes, increase in homes with two working parents, and increase in number of children born out of wedlock |
| the two major changing social demands in the United States | Americans' fast-paced life and want for more money |
| Effects of the cahnging population and social demands in the United States | Increased competition, Marketing mania, Service influx, and Global competition |
| Effectiveness | offering goods/services consumers want and quickly producing and delivering goods/services with high quality |
| Efficiency | producing goods/services quickly and at a low cost |
| Goal of effectiveness and efficiency | highest possible quality |
| all companies have been automated through the use of these | computers, robots and other labor-saving devices |
| there is an increase in demand for technological workers to develop | new technology and the accompanying software |
| an increase in education and training are needed for all workers in today’s society | in order to receive high-paying jo |
| Workplace technology plays an essential role in how today’s businesses | function and communicate with others around the world |
| Workplace technology is relied upon by businesses to help them | operate more efficiently and effectively |
| Workplace technology enables people in the workplace to work | faster, more accurately and, in some cases, in ways previously not possible |