| A | B |
|---|
| expert influence | when group members recognize that the leaders has special expertise in the area |
| mixed management | the combined use of strategic and tactical management |
| leadership | the ability to influence individual's and groups to accomplish important goals |
| reward influence | results from the leader's ability to give or withhold rewards |
| leadership style | the way a manager treats and directs employees |
| tactical management | a leadership style where the manager is more directive and controlling |
| human relations | the way people get along with each other |
| identity influence | stems from personal trust and respect members have for the leader |
| strategic management | a leadership style where managers are less directive and involve employees in decision-making |
| position influence | the ability to get others to accomplish tasks because of the position the leader holds |
