| A | B |
|---|
| refund | Return the cost of a product. |
| small claims court | A court that settles cases involving relatively small amounts of money. |
| consumer advocates | Groups and individuals that work to protect, inform, and defend consumers. |
| consumer reporter | A radio or TV reporter who reports on issues important to consumers, such as product safety. |
| grade labels | Labels that indicate foods have been inspected by the federal government; grade levels indicate the quality of the food. |
| recall | An order to take back and repair or replace defective products. |
| legal monopolies | Companies, such as public utilities, that are allowed to operate without competition. |
| licenses | Legal permits to conduct business, usually issued by states. |
| Better Business Bureau | A nonprofit organization that provides information and handles complaints about local businesses. |
