| A | B |
| trend | general movement in a recognizable direction over the course of time |
| futurecasting | making predictions based on trends |
| demographics | statistical information about population groups including age, education, ethnic background, etc. |
| labor force | all persons age 16 and older who are working or who are actively seeking employment |
| service occupations | providing services rather than goods |
| E-commerce | buying, selling or conducting business via the Internet |
| cross training | preparing for several workplace functions rather than meeting the requirements of just one job task |
| lifelong learning | the constant improving of your education through many different ways |
| telecommuting | working at home linked by technology to one or more company offices |
| job sharing | splitting full time positions including tasks, pay, and benefits |