| A | B |
|---|
| Americans with Disabilities Act | Legislation to protect the rights of the disabled regarding access to employment, public buildings, transportation, housing, schools and health care facilities. |
| Vendors | Suppliers if equpment used in the medical office |
| Receptionist | person greeting patients and answering telephones, but job responsibilities can also extend to organizing, updating and filing medical records both on paper and electronically. |
| Co-payments | small fees that patient are responible for paying at the time of service |
| Collating | Pulling and organizing data (ie. test results, medical records, etc.) |
| Sign-in | A form that patients sign when they arrive for their appointments |
| Demographic | patient data such as name, address, telephone number, age, gender, ethnic background, place of employment etc. |
| No Shows | A(n) patient or employee that does not show up as scheduled and does not notify the office. |
| Specified time scheduling | Time allocated to each patient is dependent upon reason for the visit. |
| Cycle time | The length of time the average the patient spends in the medical office |
| Wave scheduling | scheduling a number of patients at one time (hence, a “wave”) and none in the succeeding time slots, in the expectation that visits will average out in time usage. |
| Modified wave scheduling | Scheduling 2-3 patients within the hour, and patients would be seen during the entire hour block |
| Double-booking | The practice of scheduling two patients to be seen during the same time slot without allowing for any additional time in the schedule |
| Archive | collection of records of or about an institution, family, etc 2. a place where such records are kept |
| Tickler File | card filing system divided by dates to remind of future events |
| Patient referrals | When patients are referred to another facility or physician for further testing and treatment. |
| Surgical scheduler | the person in the surgery department who schedules the procedures |
| New patient | patient being seen for the first time in the office |
| Established patient | patient who has a history of seeing the physician |
| Advanced booking | future appointments |
| Time patterns | Catch up time or non-scheduled appointments |
| Manual System | hard copy schedule book |
