| A | B |
| Personal Business Letter | business letters being sent by an individual like you |
| Body | the actual message of the letter single spaced; double spaced between paragraphs |
| Modified Block | everything begins at the left margin, except the date, complimentary close and originators name and address |
| Open Punctuation | no punctuation is used after the salutation and complimentary close |
| Mixed Punctuation | a colon is always keyed after the salutation and a comma is always keyed after the complimentary closing |
| Salutation | the greeting in a business letter; it is always formal. It normally begins with the word "Dear" and if the name is known, it always includes the person's last name. |
| Postal Notation | special mailing notations: typed in all uppercase characters, if appropriate. (i.e. CERTIFIED MAIL; AIRMAIL) |
| Recipient | the person to whom the letter is being sent |
| Inside Address | contains the name, title, company name, and address of the person receiving the letter |
| Complimentary Closing | a polite, formal way to end a letter |
| Courtesy Title | a personal title (i.e. Mr., Mrs., Miss, Dr., Ms.) |
| Enclosure Notation | used when something other than the letter is sent |
| Addressee | the person to whom the letter is being sent |
| Postscript | abbreviated P.S.; is a sentence, paragraph, or occasionally many paragraphs added, after the signature of a letter |
| Reference Initials | if someone other than the sender typed the letter, he or she would typically include the sender's initials in all uppercase characters, then two of his or hers in all lowercase characters. If you typed your own letter, just skip it since your name is already there. (i.e. JAD/cm) |
| Carbon Copy | abbreviated cc; indicates other recipients of the letter, and is added after the signature of a letter |
| Blind Carbon Copy | abbreviated bcc; indicates only the person receiving the copy is aware of the copy being sent - added after the signature of a letter |
| Single Space | pressing enter once leaving no blank lines between text |
| Double Space | pressing enter twice leaving one blank line between text |
| Triple Space | pressing enter three times leaving two blank lines between text |
| Quadruple Space | pressing enter four times leaving three blank lines between text |
| Originator | the person who wrote the letter |
| Addressor | the person who wrote the letter |
| Sender | the person who wrote the letter |
| Block Format | all lines begin at the left margin; no paragraph indentions |