| A | B |
| Word Processing | The use of computer software to produce documents |
| Inside Address | The address that contains the name, title, company name, and address of the person or company you are writing to |
| Mixed Punctuation | The punctuation used when a colon is behind the salutation and a comma is behind the closing parts of a letter |
| Body | The part of a letter that contains the message of a letter; you would not have a letter without it |
| Sender's Address | The return address of the sender or writer of a letter |
| Block | The format in which all lines begin at the left margin with no paragraph indentions |
| Template | A file that contains formatting and text that you can customize to create a new document |
| Personal Business Letter | An informal or semiformal document written by a person to another person or business concerning a personal business matter |
| Memo | A business document that informs the reader about new information or persuades employees to take action such as attending a meeting |
| Salutation | The greeting of a letter which usually begins with Dear |
| Business Letter | A formal message written by a person at a business and sent to a business |
| Agenda | A business document that is a list of topics to be discussed at a meeting |
| Modified Block | The format in which all lines begin at the left margin EXCEPT the date, closing, and senders name which is tabbed to 3.5 inches |
| Enclosure Notation | The part of a letter that indicates that something other than the letter is included in the envelope |