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| The right to be heard is | to be assured that consumer interests will be fully considered by government when laws are being developed and enforced. |
| The Food and Drug Administration | makes crtain that food, drug, and cosmetic products are not harmful to consumers. |
| The primary concerns of the Office of Consumer Afairs (OCA) | are to represent the interest of consumers, to develop consumer information materials, and to assist other agencies in respoding to complaints. |
| The Federal Trade Commission is | one of the federal agencies that protects your right to be heard. |
| At the state level, the Office of the Attorney General and the Department of Consumer Affairs | have some responsibility to protect the rights of consumers. |
| A guarantee | will not cover damages caused by product misuse. |
| Today consumer education focuses on consumer decisions that relae to the | to the interaction between consumers and producers in our economic system. |
| Businesses usually make up losses that | result from shoplifting by charging high price to everyone. |
| In being a consumer | you should be sure you have cause for a complaint before you make it known. |
| The most important responsibility you have as a consumer is | to be informed. |
| The fight against unfair business practices by consumers joining together to demand fair treatment from businesses is the | consumer movement. |
| The Consumer Bill of Rights was presented by | John F. Kennedy. |
| The right to be assure that consumer interests will be fully considered by government when laws are being developed and enforced is ther right to | be heard. |
| Fraud occurs when | false information is given to a customer in order to make a sale. |
| The agency or agencies that help protect the consumer's right to be heard heard are | the Federal Trade Commission, the Office of Consumer Affairs, Better Business Bureaus |
| The agency that has the authority to set safety standards is the | Consumer Product Safety Commission |
| An organization of busiesses engaged in the same type of business is | a trade association. |
| The promise by a manufacturer or dealer that a product is of a certain quality is called a | guarantee. |
| A guarantee made orally or in writing that promises a specific quality of performance is called | an express warranty. |
| Consumer responsibilities include | being, honest and reasonable, reporting unethical practices, and being informed and involved. |
| When a business has no competitors and controls the market for a product or service, it is said to have a | monopoly. |
| The Federal Trade Commission | regulates advertising and encourages informative and truthful advertising. |
| Guarantees that are not written and are understood to apply even though they have not been stated either orally or in writing are called | implied warranties. |
| The right to service | encourages businesses to take steps necessary to ensure that products and services meet the quality and performance levels claimed for those products and services. |
| If you believe that your complaint was not handled fairly by the sales person or the customer service deparmtent, take the matter up with | the owner or an official of the firm. |
