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B - Telephone Techniques

AB
EtiquetteGood manners
PronounciationSaying words correctly
EnunciationClear and distinct speaking
Triagescreening and sorting of emergency incidents
Facimille (Fax)Transmitting documents over telephone lines
Cancellationthe fact or an instance of cancelling an appointment
Schedulinga plan of procedure, usually written, for a proposed objective, especially with reference to the sequence of and time allotted for each item or operation necessary to its completion
Voice Mailan electronic system enabling the recording and storage of (usually digitized) voice messages, which can subsequently be retrieved by the intended recipient
Pitchhigh or low level of speech


Business Education Teacher
Albert Einstein High School
Kensington, MD

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