| A | B |
|---|
| avoidance strategy | taking a neutral or agreeing position even though you might not agree |
| brainstorming | group discussion generating as many ideas as possible |
| communication | sharing of information which results in a better understanding between sender and receiver |
| communication channel | The way a message is delivered. |
| compromise strategy | strategy in whih everyone in conflict agrees to mutually acceptable decision |
| conflict | Develops when interfering with the achievement of another person?s goals. |
| distortion | conscious or unconscious way people change messages |
| distraction | something that interfees with with a sender's actual message |
| emoticons | facial expressions created with symbols to express feelings in an e-mail message |
| feedback | receiver's response to sender's message a smile, yawn, gesture, or applause. |
| flame | An electronic message that contains offensive language that may violate company policy. |
| grapevine | Informal transmission of information among workers. |
| nonverbal communication | delivering messages by means other than speaking or writing |
| sidebar | a seconday conversation |
| spam | Unsolicited advertising that creeps into e-mail boxes. |
| win/lose strategy | no compromise, someone wins--someone loses |
