| A | B |
|---|
| portfolio | Design work and photos of previous work that can be shown to a customer |
| probing | A practice of thoroughly investigating a customer's wants, needs, and problems |
| opening | When the designer and customer first meet and begin to get to know one another |
| presentation | The step where the designer introduces the service or product that meets the customer's needs indentified earlier in the sales process.. |
| sales | An exchange of goods and services at a price mutually agreed upon by the parties involved |
| family inventory survey | A form on which the customer provides written information on factors that affect the landscape project |
| communication | Both individuals participate in exchanging information, which gives both parties an opportunity to get to know one another. |
| closing | The end of the landscape sale interview in which an agreement is reached between the customer and the designer |
