| A | B |
|---|
| personal business letter | sent from a person to a business |
| business letter | sent from a business to another business or person |
| memorandum | sent to someone inside your same business |
| guide words or heading | TO: FROM: DATE: SUBJECT: in a memo |
| salutation | greeting of a letter |
| return address | sender's address in a letter |
| letter address | receiver's address in a letter |
| body | the message of any letter or memo |
| complimentary close | the good bye of a letter |
| reference initials or typist initials | initials of typist if they are not the sender of the communication |
| copy notation | listed when a copy is sent to someone else |
| enclosure notation | when something is enclosed with the letter |
| attachment notation | when something is clipped or stapled to the letter |
| mixed punctuation | when a color is used after the salutation and a comma is after the complimentary close |
| open punctuation | when there is no punctuation after salutation and complimentary close |
| block style | when all parts of the correspondence begin on the left margin |
| word wrap | when you let the computer return lines to fit in the margin UNLESS you are beginning a new paragraph |
| initial caps | when the first letter of a word is capitalized |
| CAPS LOCK | used when keying a series of capital letters |
| NUM LOCK | key that must be on for numeric keypad to work |
