| A | B |
|---|
| Attitude | An evaluation of people, ideas, issues, situations, or objects. |
| Extraversion | Characteristic of a happy attitude in which a person’s behavior is directed outward, toward others. |
| Feedback | Information given to people either on how well they are performing a task, or on how clearly they are being understood. |
| Flow | The feeling of oneness with an activity that allows an individual to uniquely experience an event or activity by becoming totally engaged in the process; term was coined by Mihalyi Csikszentmihalyi |
| Optimal experience | The pleasure in performing the process of an activity itself, rather than achieving the goal. |
| Organizational citizenship behavior | An attitude of willingness to go above and beyond the behaviors those are generally associated with life in the workplace. |
| Personal control: | The power people have over their destinies. |
| Positive attitude: | A position resulting from healthy self-esteem, optimism, extraversion, and personal control. |
