| A | B |
|---|
| sender | person who conceives of and sends an idea to a receiver |
| message | idea or thoughts that are transmitted |
| auditing | choosing your words and thinking of how you say them before you speak |
| nonverbal communication | act of sending messages without the use of words |
| personal space | our idea fo the distance we require between us and those with whom we are communicating |
| communication barrier | anything that prevents or obstructs the communication process |
| intellectual listening | listening to the whole message and considering what is being said |
| emphathize | putting yourself in the other's place |
| chain of command | refers to the order in which informatin, orders, and responsibilites are passed along in an organization |
| organizational chart | flow chart that shows all departments and their relationship to each other |
| company hierarchy | system of ranking persons within a business |
| lines of communication | direct flow of information throughout the organziation |
| aggressive | to dominate or force your ideas |
| assertive | stand up for rights and express wants |
| passive | let others dictate to you |
| reputation | image other people have about you |
| team | group of people who work together to obtain a common goal |
| tempo | speed or pace of work |
| territorial rights | where an employee has established ownership over a special work area |
| tolerance | accepting at all times of the opinions and practices of others that differ from oneself |
| unofficial hierarchy | where the newest team members are expected to perform certain tasks or chores for others |
| print | written letters, memo and notes |
| pictorially | drawn, painted, or computer generated pictures, charts and diagrams |
| modulated | varied in tone, pitch and volume |
| inflection | emphasis |
| customer relations | the way clients are spoken to, handled and treated by employees of a business |
| instructions | directions, information, or orders that tell you what to do and how to do it |
| verbally | face to face conversations or telephone conversations |
| suppliers | companies who sell them the provisions(things) they need |
| customers | the ultimate purchasers of goods and services |
