| A | B |
|---|
| Managers should provide employees with guidance and | supervision. |
| Which of the following is a time management skill? | delegate, set and prioritize goals,group your activities |
| These skills help managers interact with, lead, and motivate employees. | human relations skills |
| These activities encourage employees to buy into common goals. | team building |
| This is important to a company, because employees like to be associated with a winner. | image |
| The process of allocating time effectively is called | time management. |
| The first step in managing is | planning. |
| This management style is primarily concerned with keeping the operation running smoothly rather than accomplishing other goals. | routine-oriented |
| ____________________ is the process of comparing your expected results with actual performance. | Controlling |
| Managers who use a(n) ____________________ style of leadership try to maintain total control over their whole operation. | power-oriented |
| The traditional channels of ____________________ among management and staff are interpersonal, departmental, interdepartmental, and company-wide. | communication |
| Tactical objectives help to make ____________________ a reality. | strategic goals |
| Part of ____________________ means deciding what jobs need to get done. | organizing |
| Managers who are ____________________ are open and seek out employee suggestions and ideas. | achievement-oriented |
| ____________________ is the act of setting goals, developing strategies, and outlining tasks and timelines to meet these goals. | Planning |
| The company ____________________ is the prevailing atmosphere or attitude. | climate |
| plans that map out a business's course for the next 3 to 5 years | strategic plans |
| checks built into the production process to ensure products meet certain standards | quality control programs |
| person who coordinates the people, processes, and other resources of an operation on a day-to-day basis | manager |
| marketing objective that a business plans to reach within one year | tactical marketing objectives |
| those skills that enable a manger to understand an enterprise as a whole and visualize its future | conceptual skills |
| midrange objectives that focus on a period of one year or less | tactical plans |
| plans that address short-range objectives for the implementation of tactical plans | operational plans |
| adapting the management approach to particular circumstances | situational management |
