| A | B |
|---|
| superficial | Audience memebers who act as if they are listening |
| defeated | Audience memebers who respond "Whatever!" or "Who cares" when listening |
| internal noise | Personal distractions like anxiety or hunger |
| interactive | Requires parties to filder out distractions and focus on messages |
| nervous listening | driven to speak during silences |
| agenda driven listening | Public speakers who solely focus on the mechanics of presentations only |
| interruptive listening | When one person consistently interrupts another |
| non listening | When a person is absorbed into his/her own thoughts rather than paying attention |
| unprocessed note taking | Listening only to capture spoken information word for word |
| retention | The ability to remember informatiion that is heard |
| processing | Involves actively thinking about the verbal and nonverbal cues of a message |
| listening | When a person actively decipher messaes to determine their meanings |
| hearing | the process of receiving messages passively |
