| A | B |
|---|
| Documents that provide organizations with information necessary for decision making | reports |
| documents increasingly maintained by organizations because of complicated regulations and complex tax laws | permanent records |
| usually more informal than a letter reports | memorandum report |
| Uses reports to make sound decisions | management |
| A concise, one page overview of the main points and finding of a report | summary |
| Possible courses of action based on the conclusion in a report. | recommendations |
| A list of all printed sources used to prepare a report. | bibliography |
| a message that asks for information | acknowledgment |
| a payment for goods and services | remittance |
| send information/message from a computer | electronic mail |
| use of eyes, facial expressions, gestures | body language |
| group the writer hopes to influence with a message | target audience |
| information exchanged | message |
| permits sender to leave oral message through a telephone line | voice mail |
| exchange of information through spoken or written words | communications |
