| A | B |
|---|
| authority | the right to act in situations in which one is held accountable |
| case manager | a process of managing and coordinating health-care services in a time- and cost-effective manner. |
| change | it is inevitable; people react by either resisting or assisting |
| clinical pathway | outlines the optimal sequencing and timing of interventions; incorporates teaching and discharge planning |
| conflict | internal discord; may occur due to disgreements, competition, differences |
| delegation | entrusting the performance of selected nursing tasks to competent persons in select situations; the nurse retains accountability |
| front line management | includes those directly overseeing nursing staff |
| leadership | the ability to influence others in a manner that will get a job done |
| leadership styles | there are 3; autocratic, democratic, laissez faire |
| autocratic | leader makes all decisions, no input from others |
| democratic | human relationships and teamwork are important to this type leader |
| laissez faire | refers to the complete autonomy of the workers to make decisions |
| life-cycle theory | suggests that leadership style may be determined by the level of maturity or immaturity of the followers |
| management | planning, organizing, directing, coordinating,, controlling activities designed to meet organizational goals |
| middle management | includes assistant directors of nursing, for example |
| power | the ability to influence others to do something they would not normally do |
| top level managment | board of directors, CEO, CNO |
| transformational leadership | contends that leaders empower their followers to action by allowing them to share in decision making |
